The most intensive, long and hard interview process I have ever had just for a customer service position from home. After applying have to take an extensive customer service skill test that is long and confusing a phone interview then go into the center for company presentation, group interview, and then if you pass the group interview you will be taken to drug test. The computer test before the interview is lengthy and ridiculous for a simple customer service job in reservations most other airlines pay is much higher and employees are happier