I applied online and the process took about 3-5 days to get a call from the HR to go in for a group interview, they also do a small phone interview as well, so be ready! They just asked to see what I did at my previous workplace, why you left the workplace and why you want to work at JCP. Unfortunately, I couldn't attend the group interview due to a personal issue. Even due to canceling the interview, the HR nonetheless still called me the next following day that she worked and set up a one-on-one interview with one of the Lead Experts. I had 3 days to prepare for my next interview set-up, I dressed up business casual (Flats, Blazer, Dressy sleeveless shirt, Dress pants) and went right when the store just opened up.The interview went pretty well, they just go through your submitted application and asked the same questions as the phone interview, "What skills do you have to contribute to our company? Why would you be a good fit for our company? Etc. Etc." Like I said, common sense and a few scenarios (Even have opportunity to just let them know about your own personal "GREAT CUSTOMER SERVICE" scenario from a different job as well). After she interviewed me, a lead that's higher then her came in to interview me as well, they basically asked the same question and went over my availability and after she offered me the position on the spot and also told me the pay rate. It was a very laid back interview.