Online application which consisted of completing all personal details, attaching CV, attaching a Cover Letter answering 3 questions and outlining what you would implement to assist long term unemployed person into employment, followed by an online assessment answering multiple choice questions in how you would support clients into work. Telephone Interview scheduled with explanation into more detail of the role, followed by competency based questions and role play of a challenging client scenario In office panel interview, based on first time restricted viewing a video of a challenging client, then creating a CV for this client, followed by questions relating to how you created this CV and would subsequently support them into work, then followed by role play with an interviewer playing the part of challenging client and finally finishing in competency and scenario based questions.