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      Recherches associées: Avis sur Illumina | Offres d’emploi chez Illumina | Salaires chez Illumina | Avantages sociaux chez Illumina
      Entretiens chez IlluminaEntretiens d’embauche pour Customer Support Specialist chez IlluminaEntretien chez Illumina


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      Entretien pour Customer Support Specialist

      24 juin 2021
      Candidat à l'entretien anonyme
      Foster City, CA
      Aucune offre
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Illumina (Foster City, CA) en mai 2021

      Entretien

      The overall process took about 4 weeks. First I got a call with a recruiter about 2 days after applying online. The second round was with the hiring manager over the phone later that week. Next, I was asked to move forward and meet with the team the following week. This was the last and final step and took 3 hours, meeting with 1-2 team members in 30-minute increments virtually due to the pandemic. The questions asked during this stage were situational/behavioral and focused more on your resume and experience. After meeting the team, it took 2 weeks for me to hear back from the recruiter about the final decision, but this expectation was laid out in the beginning of the interview process.

      Questions d'entretien [1]

      Question 1

      Why do you want to work at Illumina? Describe a time when a customer called with high emotion and how did you deescalate the call?
      Répondre à cette question
      1

      Autres retours d’entretien d’embauche pour un poste comme Customer Support Specialist chez Illumina

      Entretien pour Customer Support Specialist

      21 févr. 2019
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 8 semaines. J'ai passé un entretien chez Illumina en févr. 2019

      Entretien

      One month after applying online I was sent an email saying they would be reaching out to me to do a phone interview. Then a couple of days later, another email came to me that gave me a date and time they would be calling. When that call came, it was actually the manager that reached out first, not an HR person or a recruiter. We had a good, lengthy conversation. She said that they would like to continue the process with me and that the next step would be HR reaching out to me to bring me in for an in-person interview. Again another email comes with a date and time to be ready for the next call, and a few days later the call comes and I chat with the HR guy. Again the interview ends with a "be on the lookout for my secretary to reach out to set up a date and time for you to come in". The next day another email comes to me saying we are bringing you in and we will contact you soon to give you a specific date and time. Then 2 weeks go by and an email comes in saying I'm no longer being considered. Done and done. Very disappointing and confusing. So who knows? Big company. Maybe they promoted someone or hired a contractor? It is what it is. Tips: Don't get your hopes up with this company and they move slowly.

      Questions d'entretien [1]

      Question 1

      The interview with the manager was very conversational and we just spoke about work experience and the role itself.
      Répondre à cette question
      2

      Entretien pour Customer Support Specialist

      10 janv. 2019
      Employé (anonyme)
      San Diego, CA
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Illumina (San Diego, CA) en nov. 2018

      Entretien

      A video interview to begin-do your best and have fun with it. Answers are prerecorded and you're recorded and reviewed by recruiters after the fact. Followed by a half day of interviews with 6 managers. Interviews ran 3 hours, 2 interviewers per time set. Phone interview with managers supervisor and finally a final interview with the head of the department.

      Questions d'entretien [2]

      Question 1

      Why illumina.
      1 réponse

      Question 2

      Explain a difficult situation where you didnt achieve your goal. What did you learn and how did it affect you and your previous employer.
      1 réponse
      1