Phone call with hiring manager to get to know you and arrange a time for a face to face interview. The interview involved a series of competency based questions and lasted around 20 minutes. If successful at this stage an induction day followed where a formal job offer is presented. Overall a good experience which was prompt and thorough.

In 2015, it was a group interview (4 other candidates were in my interview) with ‘sell me and item from the shop floor’ section, and general questions about customer care.