Firstly thank you for taking the time to give us your feedback, I'm sorry that you felt that you did not receive a timely response about the status of your application. For this type of role we have an average of 150 applications and as a minimum carry out a two stage process; beginning with a telephone interview followed by a face to face meeting. Occasionally there will be a slight delay in lead times between the two stages, but it is important for us to to get the right people for the right job. We are fully committed to contacting all individuals and providing full feedback to those that have completed the process. Thank you for the interest you have shown in HomeServe, please check our Careers site for more opportunities.