Hiya clearly outlines the interview process during your first call with the hiring manager: 3 interviews, two of them virtual and the third in-person, and promise that each would follow the next quickly in order to make the process as painless and timely as possible. In this, Hiya did excel in quickly setting up the interviews and getting back to you after each about whether or not you were advancing to the next stage. The three Hiya employees I spoke with were inquisitive, insightful, and just fun to get to know. After I did not advance to final stages of the process, the hiring manager called me directly to inform me and spent some time going over their decision making while encouraging me going forward. This was outstanding, courteous, and helpful, and reinforced my perception that Hiya is a great company. I would eagerly grab another opportunity at this company if one came.

The interview process was lengthy and included multiple 1:1 stages, a presentation, and a 3-hour onsite interview, which required me to take time off work. The people I met were pleasant and professional, and I received very positive feedback throughout. I was told that my interviews and presentation had been scored excellently, and the conversation progressed into offer-related discussions, including OTE alignment, start date, address details, and expected timing for formal paperwork. After this, communication became vague and delayed. I was eventually told that although I had scored excellently and the team had wanted to make an offer, the business had decided the role was now intended for someone more junior. Overall, the process damaged my trust in the organisation. My feedback would be to ensure role seniority, compensation, approval, and candidate expectations are aligned internally before progressing someone to final, onsite, and offer-stage discussions.