Submitted an online application through the Hilton website, HR called back just over a week later to schedule an interview. They had scheduled a number of candidates for back-to-back interviews with management. I spoke with the front desk manager first, and then with the hotel's general manager. The interview lasted about 45 minutes total, for both conversations.

The interview process was professional and well organized. The interviewer asked questions about my customer service skills, communication, experience, and ability to handle guests. I also learned more about the company culture, responsibilities, and expectations for the Guest Service Agent role.”