I had a telephone interview for this role, after having completed an application form and taken a situational questionnaire online. The interviewer asked about three questions, which were competency based and required specific examples. Two of the questions were about providing customer service, and the other was one where I had to provide an example of when I overcame difficulty to achieve a result (This was the question I struggled most with). The questions and interview process were not too difficult overall, and my lack of success was mostly due to nerves/lack of experience.