J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez H&M (Edmonton, AB) en févr. 2021
Entretien
Focus on customer service, retail experience, and teamwork. Initial screening,virtual and in person.learn more about H&M's culture, values, and expectations for employees
Can you walk me through your approach to providing excellent customer service?
How do you handle stressful situations or high-pressure environments?
What interests you most about working for H&M, and why do you think you would be a good fit for this role?
Have you ever had to meet sales targets in a previous position? How did you approach this challenge?
How do you ensure the store remains organized and visually appealing to customers throughout your shift?
Questions d'entretien [1]
Question 1
Tell me about yourself?
Can you tell me about your previous experience in retail or customer service?
How do you prioritize tasks when faced with multiple responsibilities in a fast-paced environment?
What do you know about H&M's brand and its values?
How would you handle a situation where a customer is dissatisfied with their shopping experience?
Give an example of a time when you had to work collaboratively with a team to achieve a common goal.
J'ai postulé en ligne. J'ai passé un entretien chez H&M (Fairfax, VA)
Entretien
Great process and team, connecting with everyone felt very easy. I had some behavioral questions and some about my experience. Ultimately they decided to move forward with someone else. I would recommend giving it a try.
Very easy interview with one other person who applied. Asked about how you might handle a difficult customer, who you are, etc. Second interview was basically just the job offer and signing papers.
Questions d'entretien [1]
Question 1
How would you handle a difficult customer? What is one thing you noticed in our store that you would improve?
It's a group interview and in mine there were x4 other people. We introduced ourselves and got split into teams to complete a task on their values. Then we were split into different teams and were given a hypothetical customer who wanted help with their outfit - we had to create an outfit accordingly therefore roamed around the store to find clothing items that fit the brief. Afterwards, we explained why we chose those clothes and then were asked x2 competency-based questions.
Questions d'entretien [1]
Question 1
Why do you want to work at H&M? Tell me x3 things about yourself. What does fashion mean to you and what is your fashion style?