Apply online through the website, then go on-site for your interview. You get to meet the managers, who provide a rundown of day-to-day responsibilities, then you complete a group interview with common questions (eg. strengths, weaknesses, experience with customer service).

Easy, the position was a recommendation from a friend who had previously worked there on a working holiday. The interviewer ran over the job description and duties with me, we chatted a little about my travels and then I was called and offered the position.