Two interviews. One with HR followed by another with my prospective Area Manager. The first was all about expectations (from us both), experiences, scenarios etc. Standard questions. The second was much more personal. HR decided I was qualified, the AM wanted to know if I'd fit in. A few scenarios and questions etc, but nothing taxing. The surprise to me was that after being introduced, I was handed a clipboard, with various headings on it (sales, teamwork etc) and left for 15 minutes to observe the shop floor, making notes - which were then dissected later. Coming from one business to another, some priorities are massively different. Presentation/cleanliness/speed/friendliness etc all vary. So points I was bringing up as a result of experience were glossed over as 'not so much an issue here'.

Online application, 1st interview with recruitment team, which cover aspects of my work history and responses to set questions, 2nd interview with regional manager, which was at one of the shops, starting with my observations and then the interview