Overall I found the interview process to be impersonal with long delays between steps. In my experience, it's strange to not speak to a recruiter initially. How do I know if I am interested in the role, company, benefits, salary with a simple conversation? As a matter of fact, outside of email, I am not sure there is a recruiter at all. (More about this at the end). The actual interviews were great during the interviews. Warm & friendly with challenging questions. I could see myself working with them. It's the delays of communication between the interviews and actually hearing anything that is unacceptable in my opinion. First, GitHub asks to complete a fairly straightforward questionnaire. After you complete, you'll receive an email from the "recruiter" saying it will take two weeks to review. To me, it seems excessive and fairly one-sided to ask someone to wait for two weeks. Second and the most rude/impersonal part, after investing a lot of time, I received an email declining me. Overall I am fine with the rejection. That said, it's ironic that the customer support organization doesn't think about experience.

I had an interview with the talent recruiter and then moved onto completing a writing exercise answering fake support tickets. I was moved to the next stage with an interview with the hiring manager. I knew the second the interview started that it was not going to end positively as our personalities completely clashed so it wasn't a good fit for either of us. Found out 2 days later that I wasn't moving forward, which wasn't a surprise. It was a lengthy process, but for the right person I'm sure it would be okay.