I applied in February on Geico's website. You fill out a personality test after you apply. If you pass that you get an email in a few days asking to schedule a phone interview. You can pick the day and time you want to do it. The phone interview isn't that hard, it is basic questions and they go over the job (When it starts, what the pay is, what days you have off, etc.) I suggest you schedule this phone interview the earliest time you are available. I passed the phone interview and scheduled a time for computer testing the next day. You have to dress business professionally each time you come in. The testing was in a small room and there might be other applicants with you. The testing isn't that hard, what you do is read the instructions and you take incoming email and phone calls from customers that are prerecorded for a fake company and then you transcribe an email. This tests your multitasking skills and words per minute. You get two shots at each part. The 1st time is for practice and the 2nd time is what they grade you on. Taking your time, read the instructions and take a look at all the tabs and the questions beforehand to see what to expect for the incoming calls and emails. After I passed that, everyone was busy so I had to come back two days later for my interview. When I got there the interviewer came out and said all the positions were filled for March's training class. I could either wait 2-3 weeks and come back for Aprils or try and interview for a night time job. The girl said she'd have called me but just got in and found out about it. Once again I had to get all dressed up and prepared for nothing. Since I wanted a daytime job I choose to wait. The waiting and the rudeness of this process really disagreed with me. I waited the 2-3 weeks and they finally called me. I was at work so I didn't hear it to pick up the call. I called back when I got home to try and schedule a time for the next step in the process. It took 2 days for her to call me back. I scheduled it for next week since she said they were all full for that week. I get there all dressed up again and ready to impress. The girl takes me back and I have to do the role play part of the interview process.(You might have to do this with other applicants) You get 6 sheets of paper on another fake company. This one was all about protection plans for appliances, computers and stuff like that. Then you have 5 customer sheets that 3 of those customer will call in with there problems that you have to take. You have 20 minutes to read over all the sheets and to prepare yourself, which is plenty of time. They stress that it's better to read the 6 sheets about the company then the 5 customer sheets. It wasn't that hard since they give you step by step instructions of basically what to do and say. They even give you questions of what the customers will possibly ask and what to do in those situations. (Yes, all of the questions will come up in the role play) They also want you to try and sell the customers an upgrade to there protection plans if they don't have it. Overall, I thought I did well in this part because I have about 5 years of customer service experience. I did make some mistakes, like forgetting to ask for the phone number for one customer and forgetting to sell the upgrade both times. I did sell the upgrades to the customer when they asked about it though. Then the interview calls back on the phone and proceeds to ask generals questions of you, like another phone interview. I thought I answered her questions very well and that I had impressed her. After that I got sent home saying that they needed to send everything over to someone to analyze everything and determine if I was a good fit for the company and position. I didn't know everything I did, like the phone interview, the role play, and small over the phone interview was being recorded. This whole process seems very strange and way too difficult for an entry level position. The interviewer said in 2-3 days I would get an email or a phone call and that you want a phone call because that means you would move forward in the process. After 3 days, I got an email telling me that I wasn't selected and they don't give specific reasons why and they encourage me to apply again in 6 months. I waited a whole extra month for nothing and I wasn't even granted the courtesy to give me a 1 on 1 interview. I wasn't even asked anything about myself or my job history. I did my research and really wanted to work here but I guess it isn't for me. My only advice for applicants is to be prepared to jump through many difficult hoops because Geico obviously is looking for perfection, which nobody is. If you have reservations about being in a call center and/or don't have any customer service or call center experience I suggest you don't apply, so you don't waste your time. If you are confident, go ahead and apply and I hope your experience is better than mine.