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      Recherches associées: Avis sur GEICO | Offres d’emploi chez GEICO | Salaires chez GEICO | Avantages sociaux chez GEICO
      Entretiens chez GEICOEntretiens d’embauche pour Claims Service Representative chez GEICOEntretien chez GEICO


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      Entretien pour Claims Service Representative

      27 août 2021
      Employé (anonyme)
      Poway, CA
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 6 semaines. J'ai passé un entretien chez GEICO (Poway, CA) en févr. 2020

      Entretien

      -30 minute phone interview -30 minute in person onsite computer test -in person 5 hours interview that begins with mock call handling with a recruiter, shadowing a csr on the call center floor and finally one on one interview with csr manager in their office who will either offer the job or deny you on the spot *interviewed and hired few weeks before pandemic* before went remote * position no longer exists*

      Questions d'entretien [1]

      Question 1

      How would you explain to an upset customer that coverage is not available?
      1 réponse

      Autres retours d’entretien d’embauche pour un poste comme Claims Service Representative chez GEICO

      Entretien pour Claims Service Representative

      15 mai 2025
      Candidat à l'entretien anonyme
      Houston, TX
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez GEICO (Houston, TX) en mai 2025

      Entretien

      It took 1 month all together from 4/16/25 to 5/13/25. Pretty lengthy process. Step 1: 30 min behavioral-situational based assessment. The type of assessment they had me take really didn't have much to do with the actual role which was a tad bit frustrating. Step 2: 30 minute interview. Be prepared to know your job history. The recruiter began by discussing the role, training expectations and she asked some behavioral questions. There are 2 role play scenarios. I know I did well in the interview, I was told by the recruiter she would endorse me to the hiring manager however on 5/13/25, I received a rejection letter 2 weeks after the interview (after being told it would take only 1-3 business days to hear back) which is disappointing considering I was qualified and I interviewed well.

      Questions d'entretien [6]

      Question 1

      Discussed work history....Why did you leave your previous role? Describe your day-to-day tasks? What is your level of interest in this role?
      1 réponse

      Question 2

      Tell me about a time you received constructive criticism from your supervisor. What did he/she say and how did you respond to the feedback?
      1 réponse

      Question 3

      Scenario- As a metric/goal, you've had 8 out of 10 calls error free and the goal is to have 9 out of 10 calls error free. How would react to that situation?
      1 réponse

      Question 4

      How would you react to taking back to back calls? How often do you deal with unpleasant customers?
      1 réponse

      Question 5

      1st role play scenario- customer is upset because their claim was delayed by a month. customer has been calling to check status of claim for a week. 2nd role play scenario- this was one was kind of unclear but it was something about an offer for Geico Express Services for a customer to get quotes for repairs, repairs done and a rental car in an all-in-one location, how would you communicate this offer availability to the customer?
      1 réponse

      Question 6

      Tell me a time you had to persuade someone at work. Describe the situation, approach and outcome.
      Répondre à cette question
      1

      Entretien pour Claims Service Representative

      11 juin 2022
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez GEICO

      Entretien

      The interview process was extensive to the point of being ludicrous for what the role entails. Thankfully I did not move forward with this position and am now making about TWICE the annual salary I would have made at Geico for a far less stressful job. The most laughable thing about Geico is that they want you to have a bachelor's degree to earn the salary of a middle school dropout. Love yourself. Do not use your 4 year college education to make 22 dollars an hour. I have an associates and am doing far better. Also, hair follicle tests prior to employment? That's a bit much. What a ridiculously demanding company for a pittance of a salary. I strongly feel that this is where lost people go when they don't know what to do with themselves. Again. You can do better.

      Questions d'entretien [1]

      Question 1

      I don't recall specific questions, but I do recall a ridiculously long "mock work" assessment over video chat with some recruiter watching my every move in silence. If this is how they expect people to excel, their work environment must be incredibly toxic.
      Répondre à cette question
      2

      Entretien pour Claims Service Representative

      21 mai 2022
      Candidat à l'entretien anonyme
      Seattle, WA
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 jours. J'ai passé un entretien chez GEICO (Seattle, WA) en mai 2022

      Entretien

      Employer sent me an email requesting me to answer a WOPT. Then another email to do a situational judgment test online - easy. Then another email requesting a phone interview - 20-60mins.

      Questions d'entretien [1]

      Question 1

      Interview was divided into several parts... situational if i could work weekends and holidays...
      Répondre à cette question