This was a long Process over the course of 2 months. It was hard to tell what the next step was as I feel it started bit backwards. 1. Was the initial phone call. Pretty standard, this step was looking for the basic information. 2. Was an online assessment test. This consisted of being able to identify sequences and count the number of touching boxes in a 3d image. 3. was the driving record and credit check. 4. was the phone interview ( about 1/3 hour, basic questions). 5. was a 1x1 interview with one of the regional supervisors. For me, this went about 1 & 1/3 hours as they had a multi-page print out of numerous questions. Many of the questions were identical to the phone interview, so this part almost felt counterproductive. The interview in general was very positive, and seems like I had the position at this point, which left the next step... 6. The Dreaded Role Play Session. For me, this was 10 minutes after my 1x1 ( I wish I knew, I would have eaten before the interview). As previously described, it saw me left in a room (which I was suppose to pretend was my office) to review a packet of information and listen to a CD of instructions for 30 minutes. The information had me as a Damage Adjuster for a made-up company called Occidental Equipment group, which was basically an insurance company for a variety of equipment. I had to review ( in this 30 minutes) how to fill out multiple internal forms regarding claims, and how the adjustment and payour process went. This was a lot of information, but was pretty basic. The key seemed to be in knowing how deductibles worked/applied, and how the company determined if a payout was to be made or not. This seemed really easy, until you begin the scenarios. Your are given 5 minutes between the CD ending and the first "call" ( I had to use my cell phone as the room did not contain an actual phone. This made it awkward when other phone calls for other positions came in during this roleplay time) where the supervisor I interviewed with called as a service rep for the fake company, with a priority claim. This meant taking down claim number, name, item damaged. location. On my phone it was hard to hear just what the damaged item was, and I missed writing down the address. Almost right after that another staff member came in as a customer, looking to get a claim settled. He had all the paper work written out, but acted as a disinterested/unknowing client. For me, there was a misinformation here that the repaired item was under manufactures warranty and was going to be sent to the manufacturer for repair. I mistook this for the 'client' not having a place to send it for repair, and basic information on what the manufacture says the repair would cost. Instead of sending this 'client' with a payout check, I told them we would have to look into and estimate the coverage and get back to them. The rest of the scenarios followed much like this, with very little ( 2-3 minutes) downtime before shifting gears to another step. I feel that at the end I was more confident nd able t ohandle the "negotiations" with a repair company for a smaller rate, and contacting a "client" to tell them their item was at a total loss. But this may have been too little too late. I'm awaiting a supposed 48 turn around to hear back with a yay or nay.

I got a first interview which was a Zoom interview with a single recruiter. It was relatively informal and easy going. They appear to simply want to see if you are who you say you are on your application and you do indeed have the background and knowledge which you claim. My recruiter was very nice and very easy going. She asked just a few very typical questions about my job history. Easy stuff. We had a really positive conversation and she stated she was going to recommend me for an in person interview with the local claims manager. She said that would take place a neutral location such as a collision repair shops so we can discuss my field knowledge. She told me to expect a call from him in the next 3 business days. I received no communication after that. I emailed my recruiter after 2 weeks and asked for any update at all and received no reply. Three weeks after my initial interview I received an email stating I did not get the job.