Applied online and was emailed to take an online personality assessment. Was then contacted by HR to schedule testing and a "pre interview". During the testing a series of timed tests were given that included reading comprehension, counting blocks that touched one another, and another personality test. Afterwards a short interview was done with the supervisor who went over the paperwork to make sure my information was correct and asked if I was okay with the training and having to relocate for the position. He then said I would be contacted to let me know if I would move forward. I was contacted several days later and told I had passed the tests and was scheduled for a face to face interview and role play test. The face to face was with two of the hiring supervisors and was not too bad. The questions were standard and were read from the supervisor's laptop. It lasted about an hour and the supervisors were very nice and professional. I then completed the role play scenarios which took about 2 hours and was very stressing but fun. Focus on the numbers by negotiating and customer service. I was called the next day to let me know I passed the role play and to set up an interview with the hiring manager. The interview was brief and just covered the specifics of the job. The background, credit check, and drug test were then done the next week.