I worked for Geico in San Diego about 12 years ago and liked the company at that time so I was excited to be invited to interview with them again. I applied online and someone from HR called me to set up an interview. This first interview was with HR and was one-on-one. Although I had been very successful with another company in the past, they weren't interested in that, only in my experience in insurance and call centers. The interviewer did not really smile at me or make much of a connection. I felt that he was super busy and really not very interested in me. I was invited then to take a computer skills test/simulation and personality test. The skills test was timed so that they could see how quickly I handled phone calls and how accurately. I did well enough to pass and so I was invited to come back the next day for another interview. When I came in, I met with the head of HR. He did smile and made a good, friendly connection with me. He asked more detailed questions and seemed to have two big concerns: why I have stayed short times with a couple of other companies (would I stay long term with them?) and if I can handle receiving constant feedback on my performance. I felt confident in myself and was easily able to explain these things and I felt confident I could handle the frequent feedback well. The next thing they had me do was to do a role play where I had 20 minutes to learn about a company and their product and then someone called me as a customer and I handled the concerns. They wanted me to do customer service and to upsell products too. After each call they asked me what I could do better and then gave me feedback. They said I did very well and so they had me sit with someone who has been doing the job for six years. The man I sat with was super nice and friendly and appeared to really like the job and the atmosphere there. The clients who called in were generally nice and understanding when he explained things. Finally, I had an interview with a customer service manager. The manager really drove home how unhappy he was that I had worked a short time with a couple of companies in the past (I have moved from state to state a couple of times). I explained this. He then really gave me a hard time about ANY time I had left a company, even if I had been with them for a long time. I felt that he wanted me to look at accepting a position there as accepting a marriage proposal....til death (or retirement) do we part. I was really looking for advancement opportunities (to positions I have successfully done in the past) and he and another interviewer seemed concerned about that. The impression I got was that even though their website boasts an average of 2 promotions in 3 years, this is not the norm at all. I was told that I probably wouldn't get an opportunity to be promoted until at least 2 years (which i was fine with) and was told that just being good at my job wasn't enough to be promoted (which I do understand, there are many factors to consider). All in all, while I had walked into the interview process very excited for the opportunity to work with GEICO, I walked out feeling completely different. I felt so small, like all of my excitement and self-confidence had been beaten out of me. I KNOW I would be great at the job....they even said I would be, based on the testing they did. But I felt like they didn't really like me, and like they took even qualities I feel are good ones (perfectionistic/attentive to detail, desire to succeed and advance in my career with the company) and twisted them around as negatives. I felt completely judged and misunderstood. I know that I can be sensitive at times but I ended up crying the whole way home and on and off over the weekend following the interview. In the end I chose to accept a position for much less money with a company that I feel would appreciate my skills and talents, who could give me examples of how yes, there were many advancement opportunities. So my impression of the people? The initial HR people seemed very busy, maybe overworked. The feeling I got from all of the interviews with management was that they have a very critical approach to management, instead of having that balanced with being encouraging and supportive. The last person I interviewed with was the one that made me feel the worst, very judged, very small. The office didn't feel as professional or clean as it could have been. The person who did the job I would do was great and seemed happy there, but I was very aware that he was chosen by them for me to sit with. The work culture to me seems like it would be very critical with little encouragement or recognition for doing a good job.