phone interview, given an automated test to take and answer phone calls as if I were in an actual call center. spoke with hiring agent to get full details of job and to get schedule availability

I was referred to by a current employee of Sitel. I made a call seeking an appointment and was asked to come in with my resume. In the interview I was asked a set of questions concerning basic knowledge and how much i knew about the company. My english speaking skills were evaluated and so was my personality.