This was probably the worst interviewing experience I've ever had, and as a recruiter, I think that's saying a lot considering the empathy I have for what happens behind-the-scenes in fast-growing companies.
I had a phone interview with one of their recruiters and was invited for an in-person quickly. At this point, they were nearing their LA launch and I think their recruiters were extremely overworked, so I understood why they wanted to move so fast. I was given a demo of their product and had the chance to speak to a current customer (who was not very happy with his experience), and then interviewed with members of the recruiting team as well as the cofounder.
I thought the interviewers from the recruiting team did a good job of being transparent re: the needs of the role (they want someone who's comfortable working 70+ hours a week since they're growing quickly), but I wouldn't describe the process as especially warm or welcoming given how mission-driven their organization is.
Then things went really south when I spoke to their cofounder. The interview itself seemed like a game of "gotcha." I felt like he was trying to use my answers against me, turning scenarios around to catch me off-guard. While I respect trying to find someone who is cool under pressure and can hold their ground, I find this type of abrasive questioning (especially when you're making rude remarks to the candidate) very unprofessional and just downright mean. I originally applied to the position because I wanted to work towards something I believed in, but the cofounder came off very pretentious and holier-than-thou. I think the best words to describe how I felt are attacked and patronized. I left feeling like I've just had my face rubbed in
the mud—overall, not a leader I would want to work with, let alone, work for.
They're likely experiencing some growing pains and I do believe they're sincere in their desire to change the healthcare industry. But they have much to improve upon in regards to scaling their recruiting process, candidate experience, and overall training of their team members to interview fairly and kindly.