I completed their full interview process — screening followed by what was supposed to be an in-person interview with the director. However, when I arrived, the interview was actually conducted by two managers instead, and this change was never communicated to me. Despite the unexpected switch, the interview went well. What’s unacceptable is the complete lack of follow-up. It has now been weeks with no response, no update, no rejection email — nothing. After spending time preparing, traveling to their office, and interviewing in person, the fact that they couldn’t send a basic courtesy email shows a serious lack of professionalism and respect for candidates.

Brief phone call followed by in-person interview. Manager really just wants to make sure you’re competent. Questions involve how you deal with difficult customers as the position is very customer-service based. Best if you have a background in hospitality.