Typical HR phone screen and on-site interview - the recruiter was very nice and responsive, and the on-site interview seemed to go well, although I wasn't offered the position. The company took a lot of time with me on the phone and in person, and I never felt that I was rushed during the interview. I had a sense that although I had a great skill set, they were searching for a very specific personality. I also thought the job description as posted wasn't really a true "lead" position (coaching associates, quality control) but more of an account management "lead" - this was clarified in the on-site interview.