Here's are the exact questions asked in the interview: 1. Describe your experience supporting network operations or working in a NOC/help desk environment. 2. What types of networking issues have you resolved in the past? 3. How familiar are you with network monitoring tools or ticketing systems like ServiceNow? 4. What’s your experience with Microsoft Office apps like Word, PowerPoint, and Excel? 5. Walk me through how you’d handle a service disruption. 6. How do you prioritize multiple high-priority issues under pressure? 7. Describe your typical communication process during a handoff to the next shift. 8. Describe a time you explained a technical issue to someone not technically inclined. 9. How do you handle frustrated or impatient customers? 10. Describe a time you collaborated with a teammate to resolve an issue. 11. How do you ensure unresolved issues are clearly handed off between shifts?