It was short and simple. I was called in for a one on one interview with the AGM. He was the one that was in the office when I picked up the application and was very relaxed about things. He asked how my phone skills were and if I had any customer service experience. I think he offered me the position right after the interview but I can't remember. We also talked about what my hourly wage would be.

The process consisted of just a single interview that was all behavioral. They asked about my previous hotel experience, what I would do in certain hypothetical instances, how I could be an asset to the company, etc. It is pretty much the same as any other customer service position interview.