Had an initial screening and then an interview with the hiring manager. 2 weeks after that interview I assumed I had been ghosted when I got an email telling me I was in the next round and would do a panel interview. After completing the panel interview I was told for 3 weeks that the decision would be made the next week until this time I finally was ghosted and never heard from anyone again.

I received a call from the recruiter for a phone screen. She moved me to the next level with the hiring manager. Because they were hiring a number of people for this role in the Nashville office, there was a lag between the two interviews, which the recruiter explained to me. I appreciated being given a timeline. Then the final round of interviews with 5 people interviewed me over 3 hours on site. It wasn't a grueling interview, just long. Overall, the process took 5+ weeks. Everyone was personable and professional. In the end, they were really looking for people who had direct experience handling 250+ customer accounts, which I why I was not offered the position. I'm glad they were honest with me at the end because I have great respect for the organization.