They asked questions about skills set related to Customer Service and Microsoft software, for example Outlook(email), WORD, PowerPoint, etc... Personality traits and what word or phrase would you used to describe oneself. I mentioned honesty and being genuine. I had received a voice mail message saying that I would be contacted in the first week of Dec. for a 2nd interview. I did not so I emailed & attached the voice mail message (to refresh the Supervisor memory) that the Supervisor stated that I would be contacted. A couple of hours later, I received another voice message stating that I was not chosen for the 2nd interview. I saved both voice mail messages & I am hoping to get in contact with the Senior HR to let her know of these messages b/c they are totally opposite of each other. The first voice mail message stating that I would get a 2nd interview & the second voice mail message stating I was not chosen. The discrepancy is disingenuine. I just got off the phone with the Senior HR and she was no help at all in understanding. When I asked, the Senior HR stated that 100 candidates applied for the position.