Great HR, friendly people, and an astounding company mission and purpose with flawed recruitment techniques. I was contacted by a recruiter to apply for the position via email. Once applying, I received another email to schedule a phone interview and take a management skills assessment test. Upon completion of these tasks, I was prompted to set up a time to take the Epic Skills Assessment test, where things went awry. The "Non-Technical Assessment" is in fact very technical, and I only had the opportunity to take two assessments, both having to do with programming and its related logic. This detail is very different than the "four assessment" non-tech test which you will read about in other reviews. To this affect, the online proctoring service reaffirmed this 4-part assumption when providing exam rules before I began, and this information sounded like it would provide a much more holistic view of a candidate (writing/logic/math with a hint of coding). Brush up on your coding if you're going to pursue this recruiting process, because it appears they don't appreciate mixing and matching; moreover, prepare to be deduced to a painted picture of binaries and not that of an individual. Overall, it proved to be a waste of my efforts in countless hours spent scheduling/rescheduling due to technical difficulties, researching the company, and completing the tasks required. I wish them the best in adapting their recruitment methods to achieve a more balanced profile for such a customer-facing role!

The interview was an entire day trip. They paid for my travel to Madison, WI and reimbursed all of the expenses that I had during my stay. I interviewed with a group of about 10 others, and our different "stations" included a skills test, a one-on-one interview, informational sessions, and a lot of campus related information including a full tour. The process was long-winded and I was exhausted by the end of it. However, everyone was extremely nice and welcoming.