Intensive multiple interviews over the phone. There were 3 interviews conducted before the offer was made. Be prepared for the typical questions such as naming a specific customer service issue with an upset customer, what exactly happened and how did you turn the situation around. Why would you want to work for Enterprise. What motivates you? Why customer service? How would you negotiate with a customer? What do you look for in a supervisor? Do you work well managing task on your own as well as work a team.