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      Entretiens chez Enterprise MobilityEntretiens d’embauche pour Customer Service Representative (Work From Home) chez Enterprise MobilityEntretien chez Enterprise Mobility


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      Entretien pour Customer Service Representative (Work From Home)

      6 juin 2022
      Candidat à l'entretien anonyme
      Las Vegas, NV

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative (Work From Home) chez Enterprise Mobility

      Entretien pour Work From Home Customer Service Representative

      3 févr. 2019
      Candidat à l'entretien anonyme
      Dallas, TX
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Enterprise Mobility (Las Vegas, NV) en févr. 2022

      Entretien

      Recorded video interview with about 7 questions, unable to re-record, a short time to think of an answer before having to record. Next step is video interview with talent acquisition rep, questions listed below

      Questions d'entretien [1]

      Question 1

      Tell me about your relatable work experience and how that has prepared you to take on the reservation sales rep role? What attracted you most to this position? Can you tell me about your career goals? Requirements for Computer additional equipment remote employees have a single workspace that’s quiet and distraction free, any questions or concerns about these requirements? What type of oversight and interaction do you prefer from management? Require representatives to overcome objection to sell the reservation. Can you tell me a time you had to overcome an objection from a customer? Can you describe for me the last assignment in which you were a part of a team what was your role and what aspects of working as part of a team did you do you well? Was there an area when you were constantly changing daily that you felt you could’ve improved on when working with a team? Can you tell me about a time when you went out of your way to provide the best service to a customer. What actions did you take and how did that customer respond? Can you tell me about a time at work when you were asked to do something you’ve never done before. How did you react and what did you learn? Can you tell me about a time you saw someone at work either stretch or bend the rules beyond what you thought was acceptable? What did you do? Can you tell me how do you keep focused and control the interaction when a customer is getting off topic? Can you describe a situation where that illustrates the kind of techniques you use to stay organized and focused in your own work? Tell me about work situations where it’s easy for you to initiate conversations with people and when it’s difficult to initiate conversations without people? What’s makes these situations with different? In what situations would you change your communication style?
      Répondre à cette question
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Enterprise Mobility (Dallas, TX) en janv. 2019

      Entretien

      Overall a very nice experience. Had to take an online assessment test that followed with a one way video interview and then a phone interview with a nice lady. Phone interview is a little bit more difficult since you have to answer on the spot. I was nervous so I answered some of the questions wrong , even though I have perfect answers for those questions, now that I think about it. Be prepared for 'Tell me about a time when...' questions. WIll only know if I got an offer next week. Overall, it was a nice experience and the lady interviewing me was very nice and polite!

      Questions d'entretien [2]

      Question 1

      How do you get yourself organized for work?
      Répondre à cette question

      Question 2

      What do you do if a customer goes off topic?
      1 réponse

      Entretien pour Work From Home Customer Service Representative

      8 sept. 2018
      Employé (anonyme)
      Lansing, MI
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Enterprise Mobility (Lansing, MI) en août 2018

      Entretien

      The interview process had three primary stages; the application survey, the one-way video interview with predetermined questions and a telephone interview with an HR representative. The survey is in-depth, easy and kind of enjoyable (If that's even possible). Just make sure to only answer with definitive answers on the "true or untrue" spectrum. Do not be wishy-washy. Secondly, the video interview is nice in the sense of being able to control the flow of your answers. You have the time to review your thoughts, and look back onto the videos you'll be submitting. The interview is conducted through a thrid-party app, SparkHire. You have unlimited re-tries, so there's no excuse for a less than perfect answer! Lastly, there was an in-depth, lengthy telephone interview. The HR representative I was working with called herself and conducted it. It can get to be 45 minutes to an hour long as a whole, so be sure to give yourself enough time to speak, and give yourself a nice, quiet area to work in. Overall, I was thoroughly impressed with the depth and detail put into the interview process, given you have no actual face-time with anybody! 9/10, would totally sell myself again to them!

      Questions d'entretien [1]

      Question 1

      What was one instance you had to calm a customer down during a transaction?
      1 réponse
      1