After submitting application I was told that I had been successful at that stage and a first interview would either take place at their head office in Stirling, Scotland, or over the telephone. This was a very standard interview which used 'competency based questions', which are derived from the 5 competencies they look for on their website. Following this interview, there was a branch visit, where they show you around and then go through another interview - very much similar to the first one. After this is the assessment day, where they first ask you to do a group task; you are given an idea that you are told to pitch to the group. All candidates are given different ideas and you need to agree on two ideas in 30 minutes. Secondly, there is a role play: you are given two scenarios and 10 minutes to prepare each. One customer who has scratched their hire car and the other is a sales meeting trying to get a contract for providing courtesy cars. The customer who scratched the car does not have the money for the excess, so you need to make the customer happy yet make sure you're covered. The sales is simple. After this is a paper exercise where you are asked to plan one day of hires, cleaning cars etc. You have 30 minutes to perform this paper task, and you then explain your way through this with an assessor. Finally there is the individual interview, much similar to the previous interviews.

It started with them introducing themselves and the company, then they started to ask you questions about your customer service experience. They focused a lot on whether you are good at customer service. They also asked about my career plan.