First contact was a day or two after applying online. HR recruiter called to set up a brief phone interview. After that, recruiter set up a day for me to come in and meet with her at a corporate office (not a branch) for a follow up. She asked very basic questions and the only one that made me think for a moment or two was, "what is your greatest accomplishment other than your college degree." Interview lasted about 20 minutes.
After that meeting, she scheduled me for a third interview with the Area Manager. This interview was at a branch.
HR recruiter advised me to show up a half hour early to the third interview so I could observe the branch or, if they were slow, ask the employees questions. Many other reviewers have mentioned similar experiences and so I suspect this is standard procedure. They want you to ask questions, talk to the staff, etc. It's a little uncomfortable because you know they are judging your behavior and the dialogue feels so forced on both ends.
The Area Manager brought in the Branch Manager to the interview as well but the Area Manager asked all the questions. This was a relaxed, comfortable atmosphere. A lot of repeat questions in terms of customer service, how to deal with bad days, what are your goals and how does Enterprise fit in, etc? Again, nothing that will leave you stumped. This interview lasted about an hour (which sounds VERY long but the time flew by).
At the end of the interview the last question he asked me was whether I had interviewed with or received job offers from other companies. I answered yes and he asked where Enterprise ranked among them, trying to gauge my interest. I mentioned the training and future growth potential Enterprise offers as attractive qualities but declined to rank them. He was not satisfied with that and asked again. I politely declined again. After leaving the interview and recapping on the drive home I knew I should have just told him Enterprise was on the top of my list, regardless of whether it was true or not...but it was too late.
Received an e-mail about 3 business days later from the HR recruiter I first met with letting me know they were not moving me on. I suspect the Area Manager chose to not to move me forward as a result of my reluctance to rank my interest in Enterprise against other opportunities. Oh well, I learned from the experience.