The first interview was really 3 interviews with 3 different managers. The first manager was about 9 minutes late to the interview, none of the 3 interviewers were dressed appropriately or professionally. All three of them said the company constantly changes and/ or pivots and it is extremely difficult to keep up with. Most of the questions seemed to be geared toward culture and inclusion, not a lot of experience or situational questions until the second interview. My second interview was a little more challenging, I met with the director of operations which was confusing to me as I was interviewing for a Customer Support role. She asked a few situational questions but not much substance to them, they were mostly about firing agents, and coaching under performing agents which is not a good sign. In the end, the only feedback I got was that I did not have enough coaching experience despite having nearly 4 years experience coaching and leading teams.