Questions posées lors d’un entretien d’embauche pour Motor Claims Handler chez Direct Line Group

Remote. Working. The whole process was easy. Took me 4 weeks to get offered the role. Straight after applying for the role the next day i was sent an email to complete a prerecorded video interview. You have a time limit with prerecorded questions to answer. This took under 10 minutes. After this, i was contacted via phone call for another video interview. This interview was over microsoft teams. This included situational/ competency based questions along with a customer service role play. This interview took 1 hour and 30 minites.45 minutes of the interview was answering questions using the STAR method. 15 minutes was given for role play prep. This was to read through the document they send at the start of the interview. So you can prep a little before the role play. 30 minutes was the role play. After a week, i was contacted via a phone call for job offer. One tip: make sure you research DLG’s behaviours and link the behaviours to your work experience using the STAR method.

very easy relaxing interview process. friendly staff and quick turnaround, the interviewer put me at ease and explained the process thoroughly. was given plenty of time and reasonable open questions were asked