During my time there, I handled a variety of customer inquiries. My primary responsibilities included managing incoming calls, identifying customer needs, and troubleshooting a range of issues to ensure customer satisfaction. I found it rewarding to take ownership of customer problems and work diligently to resolve them. Additionally, I documented knowledge as solution articles to help my teammates and improve overall efficiency. I also became proficient in using helpdesk software, which allowed me to streamline processes and enhance the customer experience. Through this experience, I’ve developed strong communication and problem-solving skills, and I’m excited to bring this expertise to new challenges. I’m particularly interested in opportunities that allow me to leverage my technical background