J'ai postulé en ligne. J'ai passé un entretien chez Delta Air Lines
Entretien
I applied back in October 2013 and got my first phone interview in February 2014.
They asked me 3 general questions about what I would do in different situations;
- rowdy kids, complacent parents
- kid sleep in aisle & parents don't want to wake him up
- drunk passenger, have to cut them off
- delayed flight, no food options passenger wanted
I received my 2nd phone interview that Saturday.
they asked me about things I have done and past experiences. MUST answer in STAR response.
That Tuesday I received a phone call requesting a face-2-face!!
My interview is this Tuesday.. Pretty excited!
Face-2-Face:
Format is exactly how the other reviews said.
Tips:
-Delta is a pretty conservative company. Dress appropriately.
nice suit, white shirt, hair pulled back. stud earrings,
NO mini skirts, heavy make-up, club attire, 4+ inch shoes
- Dress above your pay grade
-talk to as many people as you can
-ask questions!!! no just During Q&A but during the mingle time.
-Be yourself! I was nervous as hell and they could tell. But I owned it and turned it into a positive.
Good luck! :).
Questions d'entretien [1]
Question 1
Please describe 2 instances where you discovered a coworker or peer was being dishonest. How did you handle it?
J'ai passé un entretien chez Delta Air Lines (New York, NY)
Entretien
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Questions d'entretien [1]
Question 1
Name a time you had to deal with an upset customer?
J'ai passé un entretien chez Delta Air Lines (Atlanta, GA)
Entretien
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
J'ai postulé en personne. J'ai passé un entretien chez Delta Air Lines (Atlanta, GA)
Entretien
it went really smooth and was a great experience. they really made me feel at home and I hope to get a call back soon. the questions were focused on customer service and brand identity.
Questions d'entretien [1]
Question 1
tell us about a time you had to deal with a difficult coworker?