J'ai postulé via la recommandation d'un employé. Le processus a pris 4 semaines. J'ai passé un entretien chez Delta Air Lines (Salt Lake City, UT) en janv. 2018
Entretien
It was through hirevue. you can record as many times as you need. the questions with be different than the practice questions. it can be kind of nerve wrecking if you haven't done an interview on a screen. the screen will give you 30 seconds to prepare and your answer should be detailed but not too detailed
Questions d'entretien [1]
Question 1
explain why your experience and background would be a good match for this job
J'ai passé un entretien chez Delta Air Lines (Atlanta, GA)
Entretien
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
J'ai passé un entretien chez Delta Air Lines (Singapour)
Entretien
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Questions d'entretien [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Questions d'entretien [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.