Hello there, Here is how the whole process went for me, it was actually pretty fast. October 18th: Submitted my online applicaiton October 19th: Received Video Interview email invitation October 21st: Submitted my completed video interview October 27th: Received Phone Interview email invitation October 31th: Completed Phone Invterview at 8:45 am October 31th: Received congratulation letter for Atlanta at 9:20 am The lady on the phone was very very nice and kind of told me that I was going to go to Atlanta before the face to face interview. All the questions she asked me were on this website, there is no surprise if you take the time to read some of people's testimonies about their interview process as well as their recommendations. If you have a strong experience working in customer service you will be able to answer all the questions, the answers will just come naturally. I personally am a Registered Dental Hygienist and before that was a nanny for a long time and it definitely was in my favor. I am from LA so if anyone is going to ATL also, feel free to let me know. Good luck to all of you and just be yourself! Cheers!

The process has four different steps. First you send in your resume and wait to be called to the next step. From there you complete prerecorded assessment video, then a live video interview, and finally an in-person interview at the headquarters in Atlanta, Georgia