J'ai postulé en personne. J'ai passé un entretien chez Delta Air Lines (Singapour) en août 2025
Entretien
Tedious and extremely unnecessary for a cust svc position. You would think you are applying for CEO position. Not worth the wait and taken. Their turnover is extremely high due to long hours and unreasonable managers
Questions d'entretien [1]
Question 1
Give a scenario when i am talking to a customer on the phone. They showed me a photo of plane and some seats arrangement and asked to promote seat to the customer in such a way the customer cannot decline. Actually asked to act it out infront of interviewers
J'ai passé un entretien chez Delta Air Lines (Atlanta, GA)
Entretien
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
J'ai passé un entretien chez Delta Air Lines (Singapour)
Entretien
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Questions d'entretien [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Questions d'entretien [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.