J'ai postulé en ligne. Le processus a pris 2 mois. J'ai passé un entretien chez Delta Air Lines (Atlanta, GA) en nov. 2025
Entretien
Multi-step. Primarily AI filtered until you are selected for in-person interview. It does take time but this is necessary in filtering the correct candidates. The first part can happen very quickly. The only reason why my process took a month from initial application to F2F invite was because I waited for the full week period given for the Virtual Job Tryout and Virtual Interview (AKA ODVI, OnDemand).
Questions d'entretien [1]
Question 1
Describe a time when you went above the standard to improve a customers experience and why you felt that customer deserved the elevated experience over the others you helped that same day.
J'ai passé un entretien chez Delta Air Lines (New York, NY)
Entretien
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Questions d'entretien [1]
Question 1
Name a time you had to deal with an upset customer?
J'ai passé un entretien chez Delta Air Lines (Atlanta, GA)
Entretien
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
J'ai postulé en personne. J'ai passé un entretien chez Delta Air Lines (Atlanta, GA)
Entretien
it went really smooth and was a great experience. they really made me feel at home and I hope to get a call back soon. the questions were focused on customer service and brand identity.
Questions d'entretien [1]
Question 1
tell us about a time you had to deal with a difficult coworker?