1. Online Assessment: A skills test or personality evaluation to gauge your abilities and fit. 2. Phone or Video Interview: A more in-depth conversation to discuss experience, skills, and motivation. 3. Face-to-Face Interview: A meeting at the call centre or office to assess your communication skills and personality. 4. Role-Play or Simulation: A mock call or scenario to evaluate your problem-solving and customer service skills. 5. Final Interview: A meeting with a manager or supervisor to discuss the position and expectations. 6. Reference Checks: Verification of previous work experience and references. 7. Job Offer: If successful, a job offer and onboarding process.