The initial process is a screening by assessments. I can judge the legitimacy of an employer by their application process. Cox puts you through a legitimate battery questions and tasks. In general if an assessment is too easy, it's a cattle call appealing to the lowest common denominator. If the assessments ask legitimate questions regarding how you would handle a given situation, what is the most appropriate and least appropriate responses, math tests, actual customer service page examples (which Cox does) and vocabulary tests then you know it's a legitimate company looking for qualified people. Cox used an actual account service page for a section of testing. Quite impressive and the only employer who has done so in my application processes. Cox is legit.