I completed an online application form, following this I didn’t get a response and forgot about it. Two months later they rang me up offering an interview which I accepted. They had a new customer service building, the staff were friendly, and was offered a drink while I waited. There were two parts to the interview firstly asking about competencies-based questions. The questions were quite easy, and they seemed to like my answers. The second part was a telephone role play and writing an email in response to a scenario given. I was a bit nervous and didn’t think I did as well in this part. I was unsuccessful so maybe they were looking for someone more experienced,not sure.