Group interview, but process could be different now. Ask a bunch of basic questions the situational questions in order to get more insightful information about your characteristics and to diagnose your ability to handle a repetitive job dealing with customers that are always right (wink, wink). FYI - Discuss how you are going to help the company growth, that you NEVER missed a day of work at previous work, you're eager to learn and that being punctual in VERY important to you.

phone interview and then video interview. my video did not work and still got hired. it was smooth felt two people having a conversation. I was hired within 24h hours and accepted the job.