I had received a phone interview and was recommended for the face-to-face interview. Questions were typical call center questions based on behavior, mainly things like, how would you handle various situations. Both interviews went well. I was recommended for the next step but I hadn't heard anything and received an e-mail over a week later stating that more qualified candidates were chosen. I've received these notices in the past but they were reasons not to give an interview. Can anyone from the company explain this process to me? What is the next step after the face to face interview (with recommendation)?

phone interview and then video interview. my video did not work and still got hired. it was smooth felt two people having a conversation. I was hired within 24h hours and accepted the job.