Completed an over the phone inteview with HR first. Then was invited to the office for an interview with a manager and HR rep. Then had a second interview with a manager and a senior manager. Very team oriented atmosphere. Very customer service oriented. They really wanted examples of times where you had to go above and beyond. They also wanted examples of times where you made a large mistake and how you handled it. Looks like they may have had issues in the past with people trying to cover up mistakes and it bit them. So accountability is huge. Also, attention to detail is very important as well. Some mistakes can cost a lot of money if they don't get caught right away. The work isn't difficult (some things are pretty technical) but there is a lot of it. The ability to work OT is a must. I would say that about half the people (maybe 2/3) have a college degree but it's not a must. Training is on the job. You sit with someone and learn how to do the work. It isn't a classroom environment.