It wasn't difficult at all. Asked basic CSR questions and smooth process. The hiring manager reached out for initial phone interview. Then a follow up interview with CSR team manager.

The interview process invovled a phone screen with a recruiter followed by three one-on-one interviews with different managers/leaders. I didn't have a chance to meet any prospective teammates, which was different from other interview processes that I've been in. I initially accepted the job offer for a remote position, but withdrew before my start date due to some differences between employment practices in my state and how the organization was intending to manage that. I did not feel good about their approach.