The interview process consisted of three rounds. The first two interviews were conducted over Zoom, and the final round was held in person.
The first round was a screening interview with the hiring manager. She reviewed my resume, discussed my background, and asked questions about my experience and qualifications.
The second round was with the Customer Success Lead. While similar in structure to the first interview, it was more conversational and included several situational questions. I also had more opportunities to ask questions about the role, team, and company.
The third and final round took place at their Lehi office and lasted around two hours. The first portion was what they called a “Day in the Life” interview, where a current employee in the role walked me through their typical day to day responsibilities, answered my questions, and helped me understand what to expect in the next part of the next portion of the in person interview.
The second portion consisted of a mock win-loss interview test. The interviewer role-played as a representative from a company that had recently evaluated Qualtrics but ultimately selected a competing SaaS platform. My task was to conduct an interview to uncover the factors that influenced their decision. After the exercise, I was asked to summarize my findings, explain the key reasons behind the company's choice, and discuss the insights I had gathered. Then after all of that, the interviewer ended with 20 minutes of questions about my strengths and areas for improvement, followed by time for me to ask any remaining questions about the company and role.
Overall, the interview process was well organized and moved very quickly. There were only nine days between the first interview and the final round. However, the in person interview felt a little more awkward, the people that interviewed me seemed distracted and like the didn't really care to have me there (I think they had already found someone to fill the position but had already scheduled my in person interview).