The first round was conducted using zoom. When I was still waiting to join the zoom video call, the person doing the interview was 10 minutes late. She simply inquires about my interests and preferred apps. What is your understanding of Clocksharkl? Etc. Even if you have experience in customer service, I suppose they'll only choose those with certain hobbies they like. They judge you by your cover, not your skills and experience. I'm not attempting to offend, but if you research their organization on LinkedIn and look at the individuals in the same role- Customer Support, you could even wonder why you weren't chosen but someone with practically no experience did. The worst and most awkward interview experience ever.  It's good that I had several interviews that week since I eventually got a position with the State of California, so even if the interview process was easy, make sure you have other jobs lined up because they will literally hire anyone they think has "cool hobbies."