Looks like the shady practice of getting people to do work for free before a screening call is alive and well for all of their roles. Right after submitting my application, I was asked to review 25(!) different customer interactions, score them, provide feedback, write personalized improvement plans, and answer some other questions. A huge red flag for expecting all that without even confirming that our salary expectations are aligned. Glad I've read the reviews here before dedicating any of my time as this kind of process so early on signals a lack of boundaries and respect for candidates' time, as well as an exploitative company culture. Thank you, next.

The interview process is a joke, case study task seems to be sent to everyone who applied prior to any kind of interview and the task itself not appropriate for this stage of an interview process - it requires creation of a complete, brand new quality assurance framework + running QA checks and setting up PIPs (would be reasonable if not the need to create a new framework). The task itself is not extremely complex for an experienced candidate, just very time consuming if done right - I'm personally not going to spend a working day giving the company something as valuable as this for free.