I received a phone screen from the HR manager in Delaware initially.. Once that was completed, I called back for a face to face interview with the branch hiring manager and claims dept manager

The main interview was with several individuals, and included much description of their recent merger and their training procedures. There was relatively little opportunity to ask questions. The initial interview, however, was over the phone, by a human resources person, and included some of those questions such as, "tell me about some difficult situations you've encountered at your last job, and how you handled them".